FAQ

FAQ

Questions?

Do you have any questions? Our customer service team is available and will respond as soon as possible.

Please feel free to contact us at contact@enfance-heureuse.com.

 

Here are some of the questions you often ask us:

When will I receive my order?

Orders are generally shipped from our warehouses within 3 business days.

It then takes between 10 and 22 business days for your item to arrive at your home.

During peak periods, it may take up to 6 days before shipping. Our packages are shipped with La Poste; we do not work with collection points.

 

My order is incomplete.

Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.

Our average delivery times are 10 to 22 business days. Some packages may take a little longer than this.

However, if you still haven't received your package after 35 business days of ordering, we'll refund you in full, and you can keep the item when you receive it.

Contact us at contact@enfance-heureuse.com to report an item not received.

 

Can I cancel or modify my order?

We process orders quickly, usually within 12 hours.

For this reason, you have 12 hours after placing your order to send a cancellation or modification email to contact@enfance-heureuse.com.

After this time, your items will have already been shipped, so we won't be able to modify your order.

 

Is the item I received broken/defective?

Despite our careful selection of trusted carriers, your package may arrive damaged.

In this case, or in the case of a design defect, contact us at contact@enfance-heureuse.com with the following details:

Your order number
A description of the problem (wrong/defective item, etc.)
A photo or video

You will not need to return the product and we will refund your order amount directly in the form of a voucher (if you prefer another form of refund, please let us know).

 

What payment methods do you accept?

We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal, and Bank Cards.

 

Is my information secure?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.